Information we collect
We may collect information you provide while placing an order or sending an inquiry, including:
- Your name, email address, and phone number.
- The recipient’s name, phone number, delivery address, and delivery instructions.
- Your selected Expression, occasion, ribbon choice, gift message, delivery date, and safe-location instructions.
- Messages and other details you send through our contact form.
- Transaction details such as totals, payment status, and payment reference. Payment card information is handled by the secure payment provider and is not stored directly by Botanical Expressions.
How we use information
We use personal information to review and fulfill orders, coordinate delivery, contact purchasers or recipients when needed, process and document payments or refunds, respond to inquiries, prevent fraud, maintain records, and meet legal obligations.
Recipient information
If you provide information about a gift recipient, you confirm that you are authorized to share it for delivery. Please provide only the information reasonably needed to complete the gift delivery.
How information is shared
Information may be shared with service providers that support payment processing, tax calculation, website hosting, email delivery, and other essential business operations. We share only what is reasonably necessary for those services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.
Botanical Expressions does not sell personal information for money.
Cookies and website data
The website and its service providers may use essential cookies or similar technology to keep the website secure, maintain checkout activity, remember selections, and understand basic website performance. If optional analytics or advertising tools are added, this policy and any consent controls should be updated before those tools are used.
Retention and security
We retain information only as long as reasonably necessary for order fulfillment, customer support, business records, dispute resolution, security, and legal or tax obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask to access, correct, or delete personal information, subject to identity verification and records we must retain. You may also ask questions about our privacy practices through the website contact form.
Children’s privacy
This website is intended for adults purchasing gifts and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services or legal obligations change. The effective date at the top identifies the current version.
Related policies
For purchase and delivery terms, review our Terms of Service, Delivery Policy, and Refunds & Returns Policy.