Cancellations and changes
Request a cancellation or order change at least 48 hours before the scheduled delivery date. Eligible cancellations requested before this cutoff receive a full refund to the original payment method.
After the 48-hour cutoff, materials may have been purchased and preparation may have begun. Cancellations, changes, and refunds are therefore not guaranteed and will be reviewed individually.
Custom and perishable goods
Living arrangements are custom-designed and contain perishable plants or floral elements. For that reason, we do not accept routine returns or exchanges after an arrangement has been prepared or delivered, except where the arrangement arrives damaged, has a quality issue, or the law requires otherwise.
Quality concerns
Please report a damaged or unsatisfactory arrangement through the website contact form within 24 hours of delivery. Include the order number, a description of the concern, and clear photos of the full arrangement and affected area.
After reviewing the circumstances, Botanical Expressions may offer an appropriate remedy, which may include care guidance, a replacement, a partial refund, or a full refund. Remedies are determined case by case based on the issue, timing, condition, and available evidence.
Design variations are not defects
Each arrangement is individually designed. Plants, containers, ribbons, gift-bag colors, and other design elements vary with availability. Website images represent approximate size, fullness, quality, and style rather than an exact arrangement. Reasonable substitutions and natural variation do not, by themselves, qualify as defects.
Delivery issues
Contact us promptly if an arrangement is not delivered during the scheduled window. Refunds may not be available when delivery cannot be completed because the address or contact information was incorrect, access was unavailable, the recipient refused delivery, or an arrangement was left in a safe location with the purchaser’s permission.
See the Delivery Policy for complete delivery terms.
Refund timing
Approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider and financial institution. Original delivery fees may be nonrefundable when delivery was completed as requested, unless the law requires otherwise.
How to request help
Use the website contact form and include your order number. Do not send sensitive payment-card information through the form.